Paul Guernsey

Paul Guernsey has a diverse work experience spanning different roles and industries. In 2009, they started as a Customer Service Representative at Rellim Business Solutions, providing assistance with billing and contract-related inquiries. From 2011 to 2014, at Salesforce.com, they served as a Bad Debt Collections Analyst, managing the global bad debt portfolio and collaborating with third-party collection agencies.

In 2014, Paul joined OpenTable as a Sr. AR Analyst, handling the bad debt write-off process and driving process improvements. Paul then moved to Zillow in 2016, working as an Operations Analyst, managing multiple projects, designing pilots, and providing data-driven recommendations.

In 2018, Paul joined Dwolla as an Integration Manager, facilitating integration support for new clients. Paul later became a Customer Success Manager, overseeing client relationships and working closely with the sales team. Finally, at InsuranceMenu, Paul assumed the role of Program Manager - Customer Success, starting in 2023.

Through their various roles, Paul has demonstrated expertise in customer service, client relationship management, integration support, collections, and operations analysis.

Paul Guernsey earned a Bachelor of Arts (B.A.) degree in Political Science from the University of Iowa, completing their studies from 2004 to 2008. Paul also pursued a minor in Business Administration and Management, General during the same period at the same institution. Additionally, Paul obtained several certifications in various fields. In 2017, they completed the "Running Product Design Sprints" course from Coursera. The following year, in 2018, they obtained a certification in "Managing Big Data with MySQL" also from Coursera. In the same year, they completed the "Python for Everybody Specialization" program offered by the University of Michigan. Paul continued to enhance their skills, obtaining the "Testing with Agile" certification from Coursera in 2017. Most recently, in 2022, they completed the "Digital Product Management Specialization" from Coursera.