Cécile Mikha

Cécile Mikha has a strong background in operations and customer service management. Cécile is currently the Head of Operations at Insurello, a position they have held since April 2022. Prior to this role, they worked at Klarna from 2016 to 2022, holding various positions of increasing responsibility. These positions included CS Delivery Management Accountable and Competence lead - Global, Acting - Global Quality owner - Customer Service Domain, Quality Accountable & Competence Lead DACH - Customer Service Domain, Acting Quality Accountable Lead UK - Customer Service Domain, Consumer and Merchant Experience Manager - Service Center, and Merchant Risk investigation - Global Markets _ Analytics. At Klarna, Cécile was responsible for improving customer service offerings, creating and leading teams, establishing KPIs, and implementing recognition frameworks. Cécile also conducted surveys to measure the impact of projects on customer experience.

Cécile Mikha's education history is as follows:

From 2004 to 2009, they attended ICN Business School, where they obtained a Master's degree in Entrepreneurship major.

In 2009, they spent a year at the University of Münster, studying Betriebswirtschaftlehre and earning a degree in Kaufman.

During the same year, they also participated in an Erasmus exchange program at Umeå University, focusing on International communication.