Amy Cooper

Amy Cooper's work experience includes various roles in the customer service and operations field. Starting in 2009, they worked as a Customer Support Representative at Verisk, where they demonstrated excellence in a fast-paced call center environment. Amy was promoted twice and engaged with 50 clients daily, handling various tasks such as account setups, record maintenance, and report generation. From 2011 to 2016, Amy served as a Team Lead for Client Services & Product Support at Verisk, overseeing a team of customer service representatives and managing ticket resolutions and client inquiries. Amy also played a crucial role in onboarding new clients, providing product demonstrations, and tracking team productivity metrics. In 2016, Amy became an Operations Manager at Verisk, responsible for steering business unit operations and collaborating with various departments to standardize policies and procedures. Their role included analyzing and forecasting a $6 million budget/revenue. In 2017, they transitioned into the role of a Client Services & Implementation Manager at Verisk, leading cross-functional teams in delivering software solutions, gathering business requirements, and ensuring compliance with service level agreements. Most recently, Amy joined Insurity in 2022 as a Director of Customer Success.

Amy Cooper has a Bachelor of Arts (BA) degree in Communication Studies with a minor in General Business from the University of Rhode Island. Amy also holds additional certifications in Confronting Bias, IAIABC EDI Claims Professional, Lean Six Sigma Green/Yellow Belt, Leadership Development Courses, SCRUM Master, and Workers Compensation Professional (WCP).