Melissa Goto

Melissa Goto is the President of Technology North America at Intact Insurance Specialty Solutions. Melissa has over 20 years of experience in the insurance industry. Melissa has a proven track record of success in underwriting, marketing, business development, and producer management.

Prior to joining Intact Insurance, Melissa was the Vice President of North American Commercial Insurance at Chubb. In this role, they were responsible for the profit, growth and fostering of internal and external relationships of a book spread across four states. Melissa also managed and oversaw underwriting staff, and was accountable for the Technology, Life Sciences, and Middle Market P&C underwriting operation and results for all Commercial Insurance lines of business.

At Chubb, Melissa was also responsible for hiring, retention, performance management, compensation and technical training and coaching and development for multi-line underwriting staff. Additionally, they had direct P&L responsibility (premium, profitability, growth, retention, and expense plans/results) for middle market P&C and middle market professional lines. Furthermore, they oversaw business and budget planning for all business produced within their territory.

Before Chubb, Melissa held various positions of increasing responsibility at Liberty Mutual Insurance and Zurich American Insurance Company.

Melissa has a Bachelor’s degree in Business Administration from Simmons College.

Melissa Goto has a Bachelor of Science Degree in Business and Finance from Pacific Lutheran University. Melissa also has a Masters in Business Administration from the same school.

Melissa Goto reports to Mike Miller, CEO. They are on a team with Jenny Larsson - CIO, Global Specialty Lines, Kilauren McShea - VP, Management Liability, and Christina Kanellos - VP, Marketing & Communications.