Daniela Sorropago

Daniela Sorropago's work experience includes:

1. Integrated DNA Technologies (starting in 2023): EMEA Director Customer Care.

2. Eastman Kodak Company:

- Global Customer Service & Operations Director (January 2021 to January 2023): Responsible for translating strategic goals into actionable initiatives, identifying new business opportunities, leading back-office and technical operations, and improving financial results.

- EAMER Customer Manager (April 2014 to December 2020): Improved standardization across regions, products, and divisions, developed procedures and policies, mentored a team, and achieved high customer satisfaction scores.

- EAMER Service Marketing Manager (November 2010 to March 2014): Implemented marketing campaigns, managed communications, and presented service marketing plans.

- EAMER Service Business Analyst (November 2007 to November 2010): Conducted profitability analysis, developed service products, and assisted with contract reviews.

3. UPS Supply Chain Solutions:

- BeNeLux Pricing Analyst (April 2006 to November 2007): Analyzed sales bids, negotiated pricing proposals, and presented pricing to management.

- Italian Billing Agent & Internal Auditor (April 2005 to April 2006): Supported Italian customers with invoice queries, acted as an internal auditor, and resolved process-related issues.

Daniela Sorropago has a Master's degree in Engineering/Industrial Management from the University of Rome Tor Vergata.