Elliot Ball (He/Him)

Elliot Ball is a seasoned Support Analyst renowned for his adept handling of a dynamic queue of support inquiries and requests. With a sharp eye for detail, Elliot skillfully assesses each support inquiry to distinguish between system-related and user-related issues. His expertise lies not only in technical proficiency but also in exceptional communication skills, allowing him to effectively engage with customers via the Intelex ticketing system, as well as through phone and email, to ensure optimal issue resolution.

In his role, Elliot demonstrates remarkable troubleshooting and debugging capabilities. He diligently investigates and analyzes the root causes of system issues, categorizing and documenting these issues for the rest of Support. This meticulous approach ensures that all customer requests are acknowledged and resolved within the agreed service level agreement times, keeping customers well-informed on cases pending confirmation when necessary.

Maintaining a balanced number of open and closed tickets, along with high customer satisfaction scores, is a testament to Elliot’s effective prioritization, organization, and communication skills. His strong problem-solving skills enable him to analyze situations thoroughly and make well-informed decisions, often translating complex technical issues into understandable terms for a non-technical audience.

Elliot’s positive attitude and results-driven approach are key factors in his success as a support analyst. His understanding of Environmental, Health, Safety, or Quality systems, combined with his bilingual capabilities, further enhance his ability to provide comprehensive support in a diverse and fast-paced environment.