Lucas Freitas

Lucas Freitas has extensive experience in customer support and IT management, currently serving as a Customer Support Enterprise at Intelipost since August 2020, where responsibilities include presenting SLM to stakeholders and resolving RCA-level issues. Prior experience includes a role as Team Lead NOC at SIANET DATACENTER SP from June 2018 to January 2020, overseeing the registration process for ServiceDesk/NOC staff and conducting training for new analysts. Lucas also worked as an administrative assistant at Rassini-NHK Automotive from May 2014 to May 2016, providing infrastructure support and maintaining hardware and software for desktops and notebooks. Lucas holds a Bachelor's degree in Information Security with a focus on Network Management and System Security from Universidade Anhembi Morumbi and a similar degree from Fatec Franca. Additionally, Lucas completed a technical education in Computer Programming at ETEC Jorge Street.