Simon Best

Simon Best has a diverse work experience spanning multiple industries. Simon started their career in 1999 as an Assistant Manager at Blockbuster Australia, where they were responsible for staff management, financial accounting, and customer service. Simon then moved on to Angus & Robertson as an Assistant Manager, where their responsibilities included ordering stock, financial accounting, and customer service.

In 2007, Simon joined MyCareer.com.au as a Customer Experience Officer, providing sales support, customer service, and admin support. Simon was later promoted to Customer Experience Team Leader, where they managed a team of four and provided admin sales support.

Simon then transitioned to Fairfax Media in 2009, starting as a Customer Support Team Leader before becoming the Classified Advertising Online Support Manager. In these roles, they managed teams of customer service consultants, handled queries regarding online classifieds sites, and worked on improving advertising platforms and client usability. Simon also played a key role in the integration of two customer service teams and provided feedback for new online websites and products.

In 2014, Simon worked as a Creative Consultant (Research & Scriptwriting) for Booktease, managing conceptual projects for online advertising campaigns. Simon then joined IntelligenceBank Pty Ltd in 2015 as a Customer Success Manager - Account Manager, where they focused on customer service, account management, and client training.

Simon's experience at IntelligenceBank continued with roles as a Quality Assurance Tester, Product Manager, and Business Analyst (Product). These roles involved managing development teams' delivery lifecycle, creating specification documents, project management, and ensuring client needs were met.

Finally, Simon worked at Deakin University as a Digital Consultant & Research Assistant, where they provided digital consultancy for research projects, managed project websites, and conducted research and analysis.

Overall, Simon Best has a strong background in customer service, project management, and digital consultancy, with a focus on delivering successful projects and meeting client needs.

Simon Best attended RMIT University from 1998 to 1999, where they obtained a Bachelor of Arts degree in Communication and Media Studies. Later, they pursued further education at La Trobe University from 2002 to 2003, earning a Bachelor of Arts (B.A.) degree in the same field of study, specifically in Communication and Media Studies.