Jyoti Mishra

Jyoti Mishra is an experienced professional who has worked as an Escalation Manager at Intellipaat since July 2023. Prior to that, Jyoti was an Assistant Manager at BYJU'S from November 2019 to September 2023. In their role at BYJU'S, Jyoti effectively supervised and improved day-to-day front-end operations, managed cross-functional teams, and played a key role in constructing a key department. As a Product Specialist, Jyoti acquired in-depth understanding of products and procedures to provide the best customer/student experience possible and handled customer escalations with regular follow-ups.