Russell Salerno

Russell Salerno has a diverse work experience spanning various companies and roles. Russell currently holds a position as the Tier 3 Support Manager at Intellum, where they started in September 2022. Prior to this, they served as the Tier 2 Technical Support Manager at the same company from November 2021 to November 2022. Before joining Intellum, Russell worked as a Technical Project Lead at Intellum from April 2018 to November 2021.

Earlier in their career, Russell gained valuable experience at renowned tech companies. Russell worked as a Site Reliability Specialist at Facebook from October 2016 to December 2017. During this time, they were involved in debugging issues, building scalable tooling and automation, and introducing new sources of signal to catch regressions. Prior to Facebook, they worked as a Web Development Intern at Zesty io from April 2016 to August 2016.

In 2016, Russell attended a Full Stack Development Bootcamp at LEARN!, where they acquired skills in various programming tools and concepts such as Ruby, Ruby on Rails, JavaScript, jQuery, AJAX, HTML5 & CSS, SQL, PostgreSQL, Git & Source control, and more.

Before these positions, Russell had notable experiences at leading tech companies. Russell worked as a User Services employee at Twitter from an unspecified date in 2013 to 2015. At Google, they served as a Project Coordinator from January 2013 to October 2013. Their responsibilities at Google included resolving appeal tickets, providing live chat support, supervising team quality and performance, creating training documentation, and escalating issues to relevant parties.

Russell Salerno completed their Bachelor's in Arts degree in Sociology at San Francisco State University from 2007 to 2011. In 2010, they also participated in a Study Abroad program at the University of Amsterdam where they focused on Ethnic, Cultural Minority, Gender, and Group Studies until 2011.