Mayra Nava

Mayra Nava currently serves as the Regional IT Service Delivery Coordinator at the Inter-American Development Bank, overseeing IT local support operations for over two thousand users across twenty-eight countries since April 2016. Key responsibilities include service management, KPI compliance, and multi-cultural team management, alongside notable achievements such as obtaining ISO 9001:2015 IT Service certification and implementing ITIL best practices for a large user base. Prior to this role, Mayra worked at Tata Consultancy Services from December 2009 to April 2016, where responsibilities encompassed coordinating IT end-user support for more than three thousand users and delivering high-quality IT services in Spanish and Portuguese. Mayra holds an MBA from Universidad Internacional de La Rioja and a Bachelor's degree in Computer Science from Universidad Autónoma de Querétaro.