Marcos Santos is an experienced professional in Information Technology governance, currently serving as an Analista de Governança de Tecnologia da Informação at Banco Inter since November 2018, responsible for creating and maintaining IT policies and regulations, as well as conducting internal audits. Previously held the position of Analista Sênior em Governança de TI e Assuntos Regulatórios, focusing on implementing regulatory controls. Alongside this role, Marcos has been with Netservice Tecnologia e Informacao since April 2008, where responsibilities include formulating and implementing IT processes and policies, ensuring adherence to ISO 20000 standards. Academic qualifications include an MBA in Gestão de Negócios with an emphasis on Technology from IETEC Instituto de Educação Tecnológica, and a degree in Engenharia de Redes de Computadores from Faculdade Estácio de Sá.