Julie Cromwell

Julie Cromwell has extensive experience in education, training, and development within the customer service and enterprise software solutions sectors. Currently serving as an Education & Development Specialist at ICS - Contact Center Heroes since January 2010, Julie focuses on educating clients and developing training materials. Prior roles include Customer Care Supervisor at Comcast Cable, where responsibilities encompassed associate development and performance monitoring, and a position at NICE Systems, Inc., which involved educating clients globally. Julie also held the role of Investor Relations Manager at The Bank of New York, where training documentation and new hire training were key responsibilities. Julie's educational background includes studies at North Harris County Community College.