Customer Service Representative - Part Time

At Interapt, we are dedicated to attracting and developing the best talent while providing equal opportunities for individuals with and without IT experience. Our doors are open for all, as we build a thriving and inclusive technology ecosystem in middle-America that invests in people and communities. Our commitment to social responsibility is embedded in everything we do, ensuring that we are not only leading in the industry but also making a positive impact on society.

Interapt is seeking Customer Service Representatives to join their team to support a premier partner. The Customer Success Representative will interface with customers via outbound calls with the intent to facilitate the return of assets and furthermore supports inventory management.

Responsibilities

• Deliver the highest level of Customer Service on a daily basis
• Communicate via phone & e-mail with clients to educate them on the program and establish ongoing contact.
• Data integrity within company CRM
• Ability to interface with multiple business units
• Track, trace, document and arrange retrieval of partners unique product
• Educate customers on features & benefits of products to improve product related sales and customer satisfaction
• Collaborate with team members and coordinate solutions for customers.
• Prepare complete and accurate work including appropriately notating systems of actions taken
• Establish and maintain good customer relations with both internal and external customers