Elijah P.

Elijah P. has a diverse work experience spanning several companies and roles. Elijah started their career at Type A Machines in 2011 as an Assembly Technician and Machinist, where they developed manufacturing procedures and built production units. Elijah later became the Head of Tech Support, building a ticketing system and knowledge base with high customer satisfaction ratings. Elijah also worked as a Technical Marketing Specialist, creating marketing materials and speaking at events.

In 2016, Elijah started their own business called Elijah Post Design and Consulting. Here, they provided CAD modeling and industry consulting, with a focus on Design for Additive Manufacturing (DFAM).

In 2017, Elijah joined Fictiv, initially as a Manufacturing Technical Support Representative. Elijah provided on-platform support, developed reporting systems, and improved ticket response times. Elijah then became a Customer Success Manager and managed support metrics and assisted with customer exceptions. Finally, they served as a Sales Operations Administrator, implementing automation and routing systems.

Elijah's most recent position is at Intercom, where they work as a Salesforce Administrator. Elijah collaborates with business systems teams, manages integrations, performs business systems analysis, and handles run-the-business ticket management.

Overall, Elijah P. has a strong background in technical support, customer success, sales operations, and CAD modeling, making him a versatile professional with a wide range of skills and expertise.

Elijah P. attended City College of San Francisco from 2012 to 2014, where they studied engineering. Elijah did not obtain a degree during their time at the college. In June 2020, they obtained a Salesforce Certified Administrator (SCA) certification from Salesforce.