Jeff McLoughlin

Jeff McLoughlin has diverse work experience spanning multiple industries. Jeff currently holds the position of Customer Success Manager at Intercom, where they previously served as Senior Customer Onboarding Specialist and Customer Onboarding Specialist. Prior to their time at Intercom, McLoughlin worked as a Customer Experience Agent at Slack. Jeff also gained experience as a Customer Success Specialist at AirDNA. Before entering the tech industry, McLoughlin held roles as a Senior Customer Support Representative and Customer Support Representative at Intercom. Jeff further expanded their skill set by working as a Technical Support agent at Voxpro, an English Teacher at English as a Foreign Language, and an Airbnb Case Manager at Voxpro. McLoughlin began their career as a Meteor Customer Care Agent at Firstsource and as a Parliamentary Assistant at The Scottish Parliament.

Jeff McLoughlin earned a Master's Degree in Media and International Conflict from University College Dublin in 2013-2014. Prior to that, they obtained a Bachelor's Degree in Government from University College Cork in 2009-2013. In addition to their formal education, Jeff McLoughlin also completed several certification courses in March 2022 from Intercom including "Build an effective Conversational Support team," "Change the conversation around support as a cost center," and "Help customers in context with self-serve support."