Marlo Santana

Marlo Santana is an accomplished professional with extensive experience in call center operations and patient access management. Currently serving as the Director of Patient Access and Centralized Scheduling at STRIDE Community Health Center since March 2022, Marlo directs business, operational, and personnel functions while leading the transition to standardized scheduling solutions. Previous roles include Manager of Patient Financial Services at SCL Health, Operations Manager at 2-10 Home Buyers Warranty, and Manager of Member and Provider Services at Kaiser Permanente. Marlo has also held leadership positions at DIRECTV, NICE Ltd, and Comcast, demonstrating a strong background in vendor management, project management, and revenue cycle management. Educational qualifications include a dual Bachelor of Science in Business Management and Administration, along with certification as a Personal Fitness Trainer.