Frank Bisignano

Frank J. Bisignano is CEO of the IRS. Additionally, he serves as the 18th Senate-confirmed Commissioner of the U.S. Social Security Administration (SSA).

Prior to being nominated to lead SSA, he served as Chairman and Chief Executive Officer (CEO) of Fiserv, the world’s largest financial services and payment technology company. Under his leadership, the company advanced new capabilities and accelerated its growth by coupling innovation with scale and operational excellence, bringing modern solutions to financial institutions, businesses, and consumers. During his tenure as Chairman and CEO, Fiserv processed over 850 million transactions daily, totaling more than $2.5 trillion, handled more than 400 million phone calls annually, and fundamentally touched every American household.

Before Fiserv, Bisignano was the Chairman and Chief Executive Officer of First Data, where he transformed the 43-year-old company from the world’s largest traditional payment processor into a technology innovator, industry collaborator, and commerce enabler for the 21st century. He also led its $2.6 billion initial public offering in 2015, the largest U.S. IPO of the year. Combining his expertise in banking and payments with deep experience and conviction in the transformative power of technology, Bisignano architected the combination of Fiserv with First Data in 2019, initially leading the new company’s day-to-day operations as President and Chief Operating Officer before becoming Chief Executive Officer in July 2020 and Chairman of the Board in May 2022.

Earlier in his career, Bisignano was the co-Chief Operating Officer for J.P. Morgan Chase and the Chief Executive Officer of its Mortgage Banking unit. Following the 2008 financial crisis, Bisignano was on the frontlines, serving as an architect of the bank’s recovery plans and having previously developed a strategy for managing potential bank failure. In 2011, he served as the chief negotiator for the country’s five largest mortgage servicers in a $25 billion housing settlement involving the Departments of Justice, Housing and Urban Development, and 49 state attorneys general to address mortgage servicing and foreclosure abuses. This role helped reset the housing market and established him as a leader in housing recovery. As a result, J.P. Morgan Chase’s Mortgage Banking unit reported 2012 net income of $3.3 billion, a turnaround that reversed a net loss of $2.1 billion in the prior year.

Additionally, as co-COO, Bisignano led the integrations of Bank One, Bear Stearns, and Washington Mutual, while also overseeing global technology, human resources, real estate, operations, procurement, compliance, regulatory control and oversight, resiliency, security and safety, and general services for all of J.P. Morgan Chase’s businesses across 60 countries.

Starting in 1994, Bisignano held several roles at Citigroup, including Chief Administrative Officer for the Corporate and Investment Bank, Chief Executive Officer of the Global Transactions Services business, the largest securities and cash management business in the world, as well as managing the integrations for all Citigroup’s mergers and acquisitions. While CAO, he served as the firm-wide deputy head of technology and operations, a post he held on 9/11. When tragedy struck during the September 11th attack at the World Trade Center, he led the relocation of over 16,000 displaced employees after losing 1.3 million square feet of real estate at the 7 World Trade Center building, guiding them to safety from the Financial District to Midtown Manhattan.

After witnessing the devastation firsthand, he became a founding member and board leader of the 9/11 Memorial & Museum, honoring the victims. Nearly a decade later, Bisignano faced his own health crisis, developing throat cancer from his time at Ground Zero. Drawing on his resilience and the support of family and friends, he overcame the illness, with his distinctive voice serving as a lasting reminder of his journey as a cancer survivor.

Bisignano started his career on Wall Street and was the youngest senior vice president at American Express at 25. By 30, he was managing a third of First Fidelity Bank.

Bisignano attended Baker University of Kansas and has been honored with four honorary PhDs recognizing his contributions to technology and public service. These include honors from Syracuse University for his dedication to veterans and from Howard University for leading the Martin Luther King, Jr. Papers Project, which digitized hundreds of thousands of documents from Dr. King and other civil rights leaders.