Wasfi Muhammed

Wasfi Muhammed is a seasoned professional with extensive experience in the aviation industry, currently serving as the Manager of Quality at the International Air Transport Association (IATA) since May 2008, where responsibilities include overseeing global quality strategies for operational teams. Previous roles at IATA include Assistant Manager for Agency Risk Management and Cargo Services, alongside a customer service role, showcasing a strong background in compliance, operational excellence, and customer relations. Earlier experiences include corporate sales at Etihad Airways, accounts management at Swiss International Air Lines, and technical assistance at STFA Construction Group. Wasfi holds advanced degrees in Occupational Psychology and Business Administration in Aviation, along with various certifications in compliance and risk management.