Joshua G. is an experienced IT Manager currently leading technology initiatives at International Community Health Services since June 2021, focusing on culturally and linguistically appropriate healthcare services. Prior experience includes serving as Service Manager at SWAT Systems, where Joshua managed a team of 25-30 technical support staff and ensured service delivery met established SLAs. Joshua also held various leadership roles at SWAT Systems, including Team Lead for the Escalations team and Escalation Engineer, emphasizing mentorship and process improvements. At TechMD, Joshua was an Escalations Manager, overseeing a newly established department to enhance problem and incident management for clients. Early career experiences include roles as Team Lead and Systems Analyst at TechMD and volunteering as an instructor at GeeksToGo. Joshua holds a Bachelor of Science in IT, specializing in Network Design and Management, and multiple academic credentials in computer networking and liberal arts.
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