International Customer Experience Institute
Ladislau Batalha is a highly experienced professional with a background in management, operations, and customer experience. Currently serving as the Chief Executive Officer of the International Customer Experience Institute, Ladislau has held various leadership positions in companies such as LAB EXPERIENCE, Etisalat, Teleperformance, NewSpring Services, and more. With a strong focus on operational strategy, efficiency, and business performance, Ladislau has demonstrated their ability to drive organizational success. Additionally, Ladislau holds degrees in Management and Industrial Engineering from Universidade Católica Portuguesa and Universidade Nova de Lisboa, respectively.
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International Customer Experience Institute
The International Customer Experience Institute aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards ICXI has created The International Customer Experience Standard as a cornerstone against which to compare. ICXI is leading the field in global best practice in customer service and service quality excellence. With an ever expanding Global Partnership Network and Product Portfolio, the ultimate goal is to set the global standards of customer service in a very diverse and always changing international platform.