Ladislau Batalha

Ladislau Batalha is a highly experienced professional with a background in management, operations, and customer experience. Currently serving as the Chief Executive Officer of the International Customer Experience Institute, Ladislau has held various leadership positions in companies such as LAB EXPERIENCE, Etisalat, Teleperformance, NewSpring Services, and more. With a strong focus on operational strategy, efficiency, and business performance, Ladislau has demonstrated their ability to drive organizational success. Additionally, Ladislau holds degrees in Management and Industrial Engineering from Universidade Católica Portuguesa and Universidade Nova de Lisboa, respectively.