Brian Smith is an experienced IT professional currently serving as the IT Service Desk Manager at the International Fellowship of Christians and Jews since June 2022. Prior to this role, Brian was the Service Delivery and ITSM Manager at Miniat Holdings LLC, where responsibilities included enhancing Service Desk support and ensuring that service level agreements and customer satisfaction metrics were met. Brian's extensive background also includes a tenure at HERE Technologies as IT Support Manager, where a focus was placed on transforming support culture and maintaining high customer satisfaction rates for a large-scale technical support team. Earlier positions included various technical support roles at McEnery Enterprises LLC and JK Computer Consulting, highlighting expertise in hardware and software support. Brian holds a Bachelor's Degree in Networking and Communications Management from DeVry University.
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