Katrina Cruz

Katrina Cruz is a Senior Group Manager at International Financial Data Services (IFDS), overseeing multiple units and processors to ensure efficient management of mutual fund transactions and quality reviews. Since joining IFDS in July 2015, Katrina has held various roles, including Business Operations Group Manager, where call center operations were managed, and an onboarding training program was developed, and Business Operations Unit Manager, focusing on compliance and individual development. Prior experience at IFDS as a Client Service Specialist involved acting as a subject matter expert for major clients, while a previous role at Manulife Mutual & Segregated Funds as a Senior Client Service Representative included analyzing financial reports and managing client inquiries within regulatory frameworks.