Gopalakrishna Jayaraman

Gopalakrishna Jayaraman is a seasoned IT professional with extensive experience in service delivery and operations management, currently serving as Global IT Service Manager and Operations Director at International Flavors & Fragrances since December 2020. Previously, Gopalakrishna held various leadership roles at GENPACT from August 2001 to December 2020, including Assistant Vice President of Service Delivery in End User Computing, where responsibilities encompassed managing service desks, critical incident management, and operational performance for major accounts. Gopalakrishna has a proven track record in program management, having led the establishment of a Centralized Global Service Integrator Desk for a significant European conglomerate, and consistently driving high-impact projects focused on service standardization and continuous improvement. Educational qualifications include a Bachelor's degree in Science from Osmania University, completed in 2000.