Paolo Oteri is an experienced IT professional specializing in middleware and service desk support, with a strong background in customer service and incident management. Currently serving as a Middleware Specialist at Poste Italiane since July 2019, Paolo provides support in financial systems and handles Linux systems patching. Previously, as a Senior Service Desk Engineer at Interoute, Paolo gained extensive experience in networking troubleshooting, ticket management, and cross-functional collaboration in a multicultural environment. With a degree in Mechanical Engineering from Sapienza Università di Roma, Paolo's career includes roles in various IT support capacities at major companies like Telecom Italia and Sky Italia, demonstrating a solid track record in both technical and customer-facing roles.
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