Miranda Rocha

Miranda Rocha has a strong background in technical support and operations. Miranda is currently working as an LMS Technical Support Specialist at Interplay Learning. In their previous role at MURAL, they were responsible for administering a large SaaS stack and assisting with user onboarding and troubleshooting. Before that, they worked at Natera as a Desktop Support Specialist, managing and maintaining company hardware and provisioning permissions for users. Miranda also has experience as a Technical Support Analyst at Intertek Alchemy, where they provided remote assistance and trained end users on software and hardware utilization. Prior to that, they worked at The University of Texas Rio Grande Valley as a Clinical Application & System Support Specialist, managing and implementing EMR and CRM software. Mirando started their career at Best Buy as a Computer Sales Associate and advanced to become a Geek Squad Advanced Repair Agent, gaining certifications in Intel, Microsoft, and Apple Repair Technician. Throughout their career, they have consistently demonstrated a customer-focused approach and a strong expertise in technology support.

Miranda Rocha attended South Texas College from 2011 to 2013 but did not pursue a degree or field of study during that time. In terms of additional certifications, Miranda obtained various certifications from LinkedIn. In August 2022, they completed certifications in Agile Project Management with Jira Cloud, Learning Azure DevOps, and Managing Jira Projects. In January 2023, they obtained certifications in DevOps Foundations, DevOps Foundations: Incident Management, DevOps Foundations: Monitoring and Observability, and DevOps Foundations: Site Reliability Engineering. Additionally, in February 2023, Miranda obtained the certification in DevOps Foundations: Effective Postmortems.