Ajay Pratap Yadav

Ajay Pratap Yadav has extensive experience in the field of software and customer relationship management (CRM). Ajay Pratap started their career in 2009 as a Technical Support Analyst at Teleperformance and then worked as a Servicedesk Analyst and Programmer Analyst. From 2013 to 2018, they served as a CRM Administrator (Oracle service cloud) at Teleperformance, where they gained expertise in Oracle Service Cloud. In 2018, they joined Intersoft Data Labs as a Technical Lead Architect, specializing in Oracle Service Cloud and Salesforce Service Cloud. Ajay Pratap is responsible for managing configurations, enhancements, and new developments in these platforms, as well as handling admin-related tasks and creating presentations and demonstrations.

Ajay Pratap Yadav completed a Bachelor's degree in Computer Science from Sikkim Manipal University, Gangtok in the years 2011-2015. Ajay Pratap then pursued a Post Graduate Diploma in Computer Application from Indira Gandhi National Open University from 2020-2022. In terms of certifications, they obtained several Salesforce certifications such as Sharing and Visibility Architect, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst, and Salesforce Certified Service Cloud Consultant. Additionally, they achieved the Oracle Cloud Customer Connect and Oracle RightNow Cloud Service certifications.