Ibukunoluwa Christiana Ojerinde

Ibukunoluwa Christiana Ojerinde has a diverse work experience spanning various roles and industries. Ibukunoluwa Christiana started their career as an Executive Assistant at Eleganza group of companies, where they handled general communications and scheduling meetings. Ibukunoluwa Christiana then served as an Administrative Assistant at The Polytechnic, Ibadan during their National Youth Service Corps, where they maintained school databases and introduced an electronic filing system.

Following that, Ibukunoluwa worked as a Customer Data Management Lead at iSON Xperiences Ltd, where they created and maintained customer records, educated clients on product range, and generated sales orders. Ibukunoluwa Christiana then joined Interswitch Group as a Service Desk Analyst, attending to customer and merchant inquiries, identifying and diagnosing issues, and providing solutions.

At Interswitch Group, Ibukunoluwa progressed to the role of B2C Cluster Lead, where they monitored and escalated complaints, prepared training manuals, and collaborated with stakeholders for prompt complaint resolution. Currently, they serve as the B2B Core Services Support, managing complaints from merchants, ensuring transaction availability for dispute resolution, and confirming transaction settlements.

With their experience in administrative support, customer data management, and complaint handling, Ibukunoluwa has developed a strong skill set in communication, problem-solving, and collaboration.

Ibukunoluwa Christiana Ojerinde completed their education history as follows. From 2016 to 2018, they attended Ogun State Institute of Technology Igbesa, where they obtained a Higher National Diploma in Business Administration and Management, General. Prior to that, from 2013 to 2015, they studied at Federal Polytechnic Ilaro and earned a National Diploma in Business Administration and Management, General. In addition to their formal education, they also hold a certification as a Certified Customer Service Professional (CCSP) which they obtained from Coursera in August 2022.