Okpongette Jehozadak

Okpongette Jehozadak has a diverse work experience in the financial services industry.

From 2015 to present, they worked at Interswitch Group, initially as a Back Office Executive, where they ensured on-time virtual top-ups to agents' accounts and conducted training sessions for field staff. Later, they transitioned to the role of Service Operations Executive - Dispute Operations, where they resolved transaction disputes for banks and merchants, achieving a high resolution rate. Currently, they hold the position of Operations Governance Executive, conducting comprehensive reviews of daily operations processes and providing actionable insights for improvement.

Prior to Interswitch Group, Okpongette worked at BeyondBranches Nigeria Limited as an Agent Network Manager, where they resolved agents' transaction issues, processed virtual top-ups, and maintained compliance with regulations. Okpongette also had a brief experience at BEYONDBRANCHES INTERNATIONAL LTD as a Field Data and Records Officer, managing mobile payments agents and implementing efficient record-keeping systems.

Okpongette began their career at Rervbox Nigeria Limited as a Relationship & Prospecting Officer, where they prospect new businesses, managed existing client relationships, and grew the client portfolio size.

Overall, Okpongette Jehozadak has a strong background in operations management, fraud prevention, dispute resolution, agent network management, and client relationship management.

Okpongette Jehozadak obtained a Bachelor's degree in Business Education from the University of Lagos, where they studied from 2008 to 2011. Prior to that, from 2004 to 2007, Okpongette attended the Federal College of Education (Technical) and earned a Nigeria Certificate in Education with a field of study in Accounting Education. Okpongette also has additional certifications, including "Data Analysis and Business Intelligence" from Digital Bananas Technology obtained in October 2022, and various certifications related to critical thinking, decision-making, problem-solving, customer service, and bookkeeping obtained from LinkedIn, Udemy, Sage, and GoLeanSixSigma.com. The obtained months and years are also provided for most certifications except for "Business Analysis Certification/BA Crash Course" and "Lean Six Sigma Yellow Belt."