Oluwaseyi Lawal

Oluwaseyi Lawal is a skilled Service Manager currently employed at Interswitch Group since November 2023, specializing in customer service performance metrics to enhance customer experience and transaction success. Prior experience includes a role as Information Technology Service Management Specialist at Sterling Bank Plc, where Oluwaseyi led IT service account management and maintained an efficient service catalog. Previous positions at First City Monument Bank Limited involved managing the IT helpdesk and monitoring critical bank systems to ensure service levels were met. At Fidelity Bank PLC, Oluwaseyi served as an IT Service Management Analyst, providing 24/7 monitoring of IT services. Additional experience encompasses roles as an IT Executive at HR Indexx Ltd and ELV and Networks Engineer at AITEK Network Systems, focused on the installation and maintenance of security and network systems. Oluwaseyi holds a Bachelor's degree in Computer Science from ESEP LE-BERGER Université.