Winnie Enikele

Winnie Enikele's work experience begins with their current role as a Quality Assurance Analyst at Interswitch Group, which they started in November 2022. Prior to this, they worked at Ecobank Nigeria from January 2021 to July 2023, where they held the position of Quality Assurance Analyst. In this role, they were responsible for drafting, implementing, and interpreting quality assurance standards and procedures. Winnie also communicated with customers and internal stakeholders regarding product and business issues, tracked sales leads, and provided sales reports. Additionally, they evaluated regulations, developed training processes, and participated in the design of call monitoring formats and quality standards. Before their role as a Quality Assurance Analyst, Winnie worked at Ecobank Nigeria as a Senior Customer Relationship Management Consultant from April 2018 to December 2021. In this position, they used coordination and planning skills to achieve results on schedule, cross-sold products and services to customers, and participated in activities to improve customer satisfaction and business performance. Winnie also utilized Microsoft Excel to create spreadsheets for reporting and provided excellent service to high net-worth customers.

Winnie Enikele attended Olabisi Onabanjo University from 2011 to 2015, where they obtained a Bachelor of Arts degree in French. Their field of study was French Studies.