Laura Goodman

Laura Goodman has an extensive work experience spanning several companies and roles. Laura started their career at Synergetics, Inc in 1996 as a Customer Service Manager, where they effectively managed a team of representatives and handled various tasks related to order processing, quoting, work orders, and inventory control. Laura then joined Stuart, Maue, Mitchell & James, LTD as a Data Control Analyst, where they managed the uploading system for legal billing files and resolved formatting issues.

In 1999, Laura joined Vandover, where they held various positions and was ultimately promoted to the role of Technology Manager. In this role, they played a critical leadership role in company-wide projects, improved communication processes between departments, and created custom reports for internal and external clients.

In 2014, Laura joined Netelligent Corporation as a Queue Coordinator, and later became a Supervisor of the Service Desk. Laura continued to showcase their strong organizational and managerial skills in overseeing the support operations.

Currently, Laura is working at InterVision Systems as a Manager in the Operations Center focused on Endpoint/Helpdesk operations. Prior to this position, they held the role of a Client Escalation Manager, where they effectively managed and addressed client escalations. In addition, Laura also served as a Business Operations Specialist, supporting various operational functions within the company.

Overall, Laura's career demonstrates a strong track record of driving operational excellence, managing customer service teams, and contributing to the success of organizations across diverse industries.

Laura Goodman completed their high school education at St. Charles High from 1988 to 1992, obtaining a high school diploma. Their field of study during this period was focused on Accounting and Business/Management.