Matthew Smith

Matthew Smith has a diverse work experience in the field of technical support and network operations. Matthew started their career at Level 3 Communications in 2006 as a Network Operations Center Technician. Matthew then transitioned to Boeing, where they worked as an Enterprise Help Desk Universal Analyst from 2006 to 2007. Following this, Matthew joined InterVision Systems in 2007 and served in various roles, including Customer Support Engineer/Technical Support Engineer Level 2 and Technical Support Engineer, Level 3. Their responsibilities included proactive monitoring of networks, analyzing and troubleshooting network failures, resolving network events, and ensuring customer SLA commitments are met. Matthew's most recent role at InterVision Systems involves assisting with escalated tasks and handling incident, problem, and TAC cases.

Matthew Smith attended Southwestern Illinois College from 2004 to 2009, where they obtained an Associate's of Applied Science degree in Network Design and Administration. In addition to their degree, Matthew has also obtained various certifications including CCNA (Cisco Certified Network Associate), CCNA Security, CCNA Voice, CCNP (Cisco Certified Network Professional), Cisco IP Contact Center Express Representative, Express Collaboration Systems Engineer Representative, and MCTS Windows Server 2008. The specific months and years of when they obtained these certifications are not provided.