Andrea Carballido - Customer Service y Content Creator

Andrea Carballido has diverse work experience in customer service and content creation. Andrea Carballido - started their career as an Intern Flexible Material Buyer at Danone Dairy in 2011. From 2012 to 2013, they worked as a Trainee HR Learning, managing employee training courses and coordinating corporate inductions. Andrea Carballido - also contributed to the improvement of HR processes and supported IT and Purchasing departments.

In 2013, Andrea joined Best Buy as a Merchandising Analyst for six months. Andrea Carballido - then moved on to Coca-Cola FEMSA, where they worked as a Corporate Communication Analyst for the LATAM Division from 2014 to 2015, and later as a Corporate Communication Analyst from 2015 to 2016.

Following that, Andrea worked at GP Strategies Corporation as a Global Programs Delivery Coordinator, responsible for planning and coordinating learning courses for HSBC Bank's Anti-Money Laundry Prevention (AML) program. Andrea Carballido - also communicated with global teams, managed client meetings, and negotiated risk management strategies from 2017 to 2018.

In 2019, Andrea took up a role as an Engagement Delivery Coordinator at Hewlett Packard Enterprise, where they managed instructors' agendas, customer relationships, and delivery schedules for technical training courses.

From 2019 to 2020, they worked as a Customer Service Representative for Dish Campaign at TTEC. Their responsibilities included providing customer support to Dish Network customers.

Most recently, Andrea joined IntraEdge in 2020, serving as a Global Program Coordinator LATAM onsite at Facebook. Andrea Carballido - provided proctoring and troubleshooting support for Facebook's Blueprint Certification program, as well as coordinated and delivered online programs for various projects.

Throughout their career, Andrea has showcased their customer service skills, content creation abilities, coordination expertise, and attention to detail.

Andrea Carballido completed their education in the field of Business Administration and Management. Andrea Carballido - attended Tecnológico de Monterrey from 2006 to 2012 and obtained a Bachelor of Business Administration (BBA) degree. Andrea Carballido - also received additional certifications, including a Certificate in Marketing and a Certificate in Retail from Tecnológico de Monterrey in 2012. In 2017, they obtained a certification in "Gestión de Proyectos Sociales para ONGs y Organizaciones de la Sociedad Civil (OSC)" from Banco Interamericano de Desarrollo. In 2020, they obtained a certification in "Gestión de Contenidos Digitales y Marketing de Ciudad" from Pontificia Universidad Javeriana. Additionally, Andrea Carballido is a "Líder de Generación EXATEC," obtained from Tecnológico de Monterrey in May 2023. Andrea Carballido - also holds an EFSET Quick English Check certification with a score of Advanced / Proficient (CEFR C1/C2), obtained from EF Education First.