[ph158] Human Resource Specialist

About Us

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The Role

We are seeking a Live Commerce Human Resource Specialist to focus on attracting, engaging, and retaining the best talent for our Live Commerce business unit. This role will specialize in sourcing, onboarding, and supporting livestream hosts, moderators, production staff, and related roles critical to delivering high-impact live commerce campaigns.

The Live Commerce HR Specialist will ensure our teams are well-equipped and motivated to meet client objectives and excel in a fast-paced, dynamic environment.

Key Responsibilities

1. Recruitment and Talent Acquisition

• Develop and execute tailored recruitment strategies to attract top talent specific to live commerce, including livestream hosts, moderators, content creators, and production staff.

• Leverage innovative sourcing methods, such as hosting talent auditions for livestream hosts or evaluating video portfolios for creative roles.

• Partner with the Livestream Manager and department leads to forecast workforce needs for campaigns and ensure roles are filled promptly.

• Build talent pipelines by collaborating with industry organizations, universities, and professional networks in the live commerce ecosystem.

• Manage the end-to-end recruitment process, ensuring candidates align with Intrepid’s live commerce objectives and cultural values.

2. Employee Engagement and Retention

• Design and implement engagement initiatives that reflect the unique challenges and opportunities of live commerce roles, such as performance recognition programs for top hosts and moderators.
• Oversee onboarding programs customized for live commerce staff, ensuring a seamless introduction to Intrepid’s platforms, tools, and workflows.
• Conduct regular feedback sessions with employees to address their unique needs and create retention strategies that reduce turnover among critical roles.
• Develop career development pathways for livestream talent, including training in presentation skills, content creation, and platform-specific optimization.

3. Performance and Development Management

4. • Work with the Livestream Manager to establish and monitor KPIs specific to live commerce, such as host engagement metrics, Enter Room Rates, and session GMV.

   • Organize skill development workshops tailored to the live commerce team, focusing on audience engagement, platform-specific features, and real-time troubleshooting.

   • Support performance review cycles for live commerce staff, providing tools and insights for the Livestream Manager to evaluate and guide their teams.

5. Team Culture and Collaboration

6. • Foster a collaborative and high-energy environment within the live commerce team by organizing team-building activities and recognition events.

   • Act as a bridge between the HR department and the live commerce unit, addressing specific concerns related to livestream operations, such as high-pressure timelines or platform updates.

   • Ensure alignment of HR initiatives with broader live commerce objectives, including supporting talent for major campaigns or peak sales events.

7. Compliance and Reporting

• • Ensure all HR practices within the live commerce unit comply with local labor laws and Intrepid policies.

    • Track and analyze HR metrics such as recruitment lead time, employee engagement scores, and retention rates specific to live commerce.

    • Prepare and present reports to the Livestream Manager and Head of Live Commerce to highlight key HR achievements and areas for improvement.

Qualifications and Experience

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience:

  • 5+ years of HR experience, with at least 2 years focusing on recruitment and talent management for roles in live commerce, digital media, or eCommerce.
  • Proven ability to attract, engage, and retain talent in high-pressure, performance-driven environments.
  • Familiarity with livestreaming platforms such as TikTok Shop, Shopee Live, and Lazada Live is highly preferred.

• Proficiency in using HR tools and Applicant Tracking Systems (ATS).

• Strong interpersonal and communication skills, with a proven ability to manage and motivate teams in a dynamic setting.

What we offer:

• Excellent and competitive compensation package

• Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.

• A key position in a fast-growing global eCommerce company that has strong growth trajectory momentum and strong competitive edges, this role offers an exciting growth journey and opportunity to co-create our success story.

• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University

• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties