Ulrika Nilsson

Ulrika Nilsson is a highly experienced professional in training and development, currently serving as a Training & Quality Advisor at Intrum since January 2010. In this role, Ulrika is responsible for developing educational strategies and creating impactful training programs with a focus on quality. Prior experience includes roles as a Training and Development Specialist, where Ulrika identified knowledge gaps and designed tailored training programs, and as a Client Advisor, managing telecom customers and fostering strong relationships. Ulrika's earlier positions include a Collection Administrator at Lindorff and a Larmoperatör at Viking Larmassistans. With a solid educational background including a Brinkerhoff Certification for High Performance Learning, Ulrika possesses a diverse skill set in training, quality assurance, and customer relations.