Kimmie Hernandez

Kimmie Hernandez is a Customer Experience Specialist at Intuit, with professional experience spanning several key roles in customer service and account management. Prior to joining Intuit in September 2024, Kimmie was a Senior Strategic Account Manager at Loyal from October 2021 to September 2024 and held multiple positions at Qualtrics between February 2020 and October 2021, including Customer Experience Center of Excellence Specialist and Global Operations Associate Manager. Kimmie's earlier experience includes a Field Engineer role at KELLER, where responsibilities included technical liaison duties, process improvement, and training site personnel, as well as an Engineering Intern position at Long Engineering focused on civil design and permitting documents. Kimmie earned a Bachelor of Science in Civil Engineering from the Georgia Institute of Technology in 2019.