Customer Service · Turkey
Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
We are currently looking for a Technical Support Engineer who will provide enterprise level, high-quality technical support to our customers! You will deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users worldwide via different channels as required
Location: Candidates need to be based in Turkey
What will you be doing?
What will you bring to the table?
Why Invicti?
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% Inpatient, 80% outpatient Plus family plus additional dental and eye premium. Coverage is effective your first day
Employee Assistance Program: Emotional Support Counseling services - 24/7. Life Coaching, Dependent Care, Elder Care,Financial & Legal Support, Wellness Coaching, New Parent Support and more.
Family Leave:16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent. Mother receives $250/month after returning back to work up to the child's first birthday
We Value Adult/Life Balance:
Excellent Working Options: Work from home or join us in our Turkey Istanbul - Ankara Offices, whichever works best for you!
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued. 14 extra days in the first year upon completion of the 2nd month. 10 days of paid sick leave every year.
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice.
Paid Birthday Off: Take your birthday off to celebrate you!
Mobile Allowance Benefit:This allowance will be provided to ensure you have support for work-related communication and tasks.
We Value You:
Employee Recognition :Ongoing recognition & rewards . Culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.