NOC Technician

The ideal candidate will be responsible managing and maintaining multiple customer networking environments, look for ways to streamline and automate processes, and search for solutions to ensure the best customer experience.

In times past, each company would have its own IT team and implementations were custom and costly. Today, most IT infrastructure and systems are commoditized and securing them has become the focus. By partnering with Invite Networks, companies are securing a best-of-the-best infrastructure and security provider who will help keep them secure and highly available. Becoming a member of our team means that you are ready for the challenge of implementing IT solutions at scale and across company boundaries.

Network Operations Center Technician

Job Responsibilities

• Design, implement, maintain, and troubleshoot customers IT services, policies, and configurations

• Help coordinate onboarding for new Managed Services customers

• Handle action calls and tickets for customers reaching out to the NOC and escalate as appropriate

• Respond and action to alerts

• Handle internal troubleshooting of INVITE devices

• Perform monthly MACD audits for our managed services customers

• Document and maintain internal processes and procedures

Required Experience

• Broad networking knowledge including network and infrastructure software, hardware, network, and wireless and server room equipment such as racks, switches, end user devices, and other related equipment

• 1-3 years of IT experience including support, implementation, design, and managing IT network devices and related equipment

• Familiarity with Site-to-Site VPN Tunnels

• NGFW Security Policy setup, configuration, and troubleshooting

• Physical and Logical Network Diagramming Experience

• Capacity to prioritize and focus during network outages

Preferred Experience

• Familiarity with Palo Alto, Cisco/Meraki, Juniper, Ubiquiti, Aruba, and/or SilverPeak

• Windows, Linux, or other OS administration experience

• Experience writing scripts in Python and/or Powershell

• Certifications

• CCNA

• Microsoft Certified: Azure Fundamentals

Benefits

• Medical and Dental Insurance

• Discretionary PTO​

• Profit Sharing​

• 5 Year Anniversary Trips​

• Annual summer and Christmas party

• Weekly paid lunch

• Employee Recognition Incentives

• INVITE Swag​

• Stocked Breakroom with drinks and snacks

• Cell Phone Reimbursement

No Visa Sponsorship offered. US Citizens and Green Card holders only please.