Helmy El-Gindy

Helmy El-Gindy has extensive experience in customer service and support, currently serving as the Head of Customer Support at Invoice Simple since March 2017, where previous roles included Lead Support Representative and Customer Success Associate. Additionally, El-Gindy has been a Customer Service Specialist at Upwork since March 2016. Prior experience includes a position as Shift Lead at Sedra Care Global Services from June 2011 to April 2020, focusing on customer complaint management and agent support, and serving as a Customer Service Representative at Alexandria Port Authority in 2008. El-Gindy holds a Bachelor's degree in English Language and Literature from the Faculty of Arts, obtained between 2001 and 2007, and completed secondary education at Hosny Moubark High School for Boys.