Peter Nguyen

Peter Nguyen has been in the workforce since 2013 and has held a variety of roles. From 2013 to 2015, they were a Dance Instructor at Stage 2 Dance. In 2016, they were a Sales and Guest Service Specialist at Anker Mobile Life. In 2017, they were a Marketing Assistant at Innostar Solutions. In 2018, they were a Customer Service Specialist at Mercedes-Benz Research & Development North America, Inc. From 2019 to 2021, they were a Customer Success Analyst and Customer Support Associate at Invoice2go. In 2021, they were a Customer Success Analyst at Bill.com, where they implemented Ada Chatbot and performed weekly maintenance, defined and evaluated improvement areas for customer resources, optimized Periscope dashboards for both weekly metrics and Zendesk ticket categorization, conferred with the marketing team to strategize campaigns and optimize onboarding value, and aligned with Product and Engineering for bug ticket prioritization.

Peter Nguyen obtained an Associate of Arts (A.A.) in Business/Managerial Economics from De Anza College in 2012-2014. Peter then went on to the University of California, Santa Cruz, where they earned a Bachelor of Arts (B.A.) in Business/Managerial Economics in 2014-2016. In February 2018, they obtained a certification in Excel 2016 Essential Training from Lynda.com.