Carol Bachtel

Carol Bachtel has extensive work experience in customer success and management roles. Carol most recently worked as a Lead Client Success Manager at Iodine Software starting in 2023. Prior to that, they worked at The Garden Greenville as an Office Administrator, where they were responsible for overseeing and administering home groups and developing pathways for membership and leadership development. Carol successfully increased the number of home groups from 2 to over 20 within 18 months.

Before their role at The Garden Greenville, Carol worked at Quantros for many years in various senior positions. Carol was a Senior Customer Success Manager, where they managed key accounts and provided onboarding, training, troubleshooting, and support. Carol also served as the Senior Director of Performance Analytics, responsible for training employees on products and methodologies following the acquisition of Comparion Medical Analytics. Additionally, they held the position of Senior Director of Client Support, managing a team of customer success managers and overseeing client training engagements, revenue streams, and software user acceptance testing. Overall, Carol has a strong background in customer success and management in the healthcare industry.

Carol Bachtel attended James Madison University and obtained a Bachelor of Science (BS) degree in Public Health Education. Additionally, they pursued Pre-Nursing Studies at the University of Virginia. No specific start or end years were provided for either of these educational experiences.