Overnight Support Specialist

Title: Overnight Support Specialist

Department: Engineering

Location: Kansas City

This is an Overnight Shift position taking place from 1am – 9am Monday – Friday, 100% in person.

Job Summary:

IP Pathways is experiencing explosive company growth!  In fact, we’ve doubled in size over the last couple of years and we’d like to consider you for a position on our growing team!  The Help Desk position is responsible for providing first level technical support to our customer base. This is a full-time position taking place from 1am – 9am Monday – Friday located in Kansas City. The ideal candidate will be a self-starter with excellent communication skills.

This primarily includes interacting with other IT professionals employed by our customers and end users. These support services may be focused on networking, routing and firewall administration, but include the whole IP Pathways product set. This position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills.  We are willing to train the right candidate in all aspects of our product set. 

Responsibilities:

• Patching of systems
• Monitoring, testing of backups and remediation of related issues
• Responding to client system tickets and escalating as needed to on-call engineers
• Always work to maintain a high-level of customer satisfaction
• Always strive for continual improvement in everything we do
• Work on maintaining our data center networks
• Provide technical support to customers
• Other duties as assigned

Minimum Requirements:

• 1 - 2 years of experience supporting or implementing technology solutions

• Experience or exposure with the following technologies preferred

  • Familiarity networking and system infrastructure (servers, switches, firewalls, etc.)
  • Knowledge of Linux based operating systems and experience using command line tools (bash, vim, etc.)
  • Familiarity with Windows patching using automated systems as well as manual management via Windows Update utility
  • Knowledge of Windows Operating System and sufficient experience to troubleshoot a wide range of potential user issues
  • Familiarity of firewalls and other network security devices
  • Cisco VoIP
  • Windows Operating System
  • Wireless networks
  • VPN (IPSec, SSL, etc.)
  • Load-balancing & application acceleration
  • Excellent written and verbal communication skills.
  • Excellent ability to multitask and maintain high-levels of quality

• Must be able to work as a valued member in a team environment

• Ability to work in a fast-paced environment

Preferred Qualifications:

• Knowledge of firewalls, whitelisting and blacklisting, and an ability to setup and troubleshoot VPNs

• Familiarity with server and PC hardware and experience swapping hardware components.

• Associates degree in Computer Science, Information Technology, Engineering, Business Systems or certifications in specific IT subject matter preferred, but not required

Physical Abilities Required:

• Ability to rack servers, switches, and other datacenter equipment

Why IP Pathways?
IP Pathways is an expert provider of hybrid IT solutions for small, medium and enterprise companies by delivering world-class engineering services supported by high-touch customer service. Here are just some of some of the great reasons to work at IP Pathways:

• Work/life balance.  IP Pathways believes in enabling families to be families.  We proudly offer flexible and accommodating work schedules to meet your family’s needs and obligations.
• Ongoing training.  Looking for a company who will consistently invest in developing your skills?  IP Pathways will help you continue your educational pursuits and provide opportunities to become certified in some of the most sought-after technologies.
• Refreshing beverages.  Fully stocked drink coolers at all offices.  Grab a pop/soda, energy drink, flavored water, juice or even an ice-cold coffee whenever the need arises!  After all, it’s all on the house.
• Quarterly team outings.  Join us for a BBQ crawl, a friendly game of laser tag or paintball, maybe enjoy a couple frames of bowling, or try your luck in the arcade, no tokens needed!  The venue always changes.

Compensation and Benefits:
Compensation is based on experience and qualifications. A full package of benefits with health, vision, life insurance and retirement plan (401K) includes matching contributions.

Next Steps:
If this position sounds like the challenge you have been looking for and if you’d like to join the IP Pathways culture of being the industries finest and most technically skilled individuals who will DO WHATEVER IT TAKES FOR THE CUSTOMER, please send us your resume.

Sponsorship / Relocation:

Applicants must be currently authorized to work in the United States on a full-time basis.  We are not offering sponsorship to applicants for employment visa status.  We are not offering relocation reimbursement for this position.