Technical Specialist - Systems

Job Title: Technical Specialist (Systems)

Job Type: Full-Time

Location: Kansas City, MO

About us

IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

Job Summary

The Technical Specialist - Systems position will work onsite at IP Pathways. The position will be primarily responsible for implementing technology solutions for clients within client environments or within our cloud infrastructure environment.

The individual in this position will be part of the IP Pathways engineering team and will participate in IP Pathways training and other company activities.  This position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills.  We are willing to train the right candidate in all aspects of our product set.

Key Responsibilities

Duties and responsibilities include but are not limited to the following:

• Implementation of IP Pathways’ proprietary cloud solutions, including (but not limited to):
  • DNS Security solution
  • Cloud Infrastructure (setup and spin up of cloud server resources and related storage)
  • IPP AdaptiveCloud Remote Monitoring and Management tool
  • Implementation of industry leading technology solutions, including (but not limited to):
  • Acronis Backup
  • Veeam Backup
  • Duo MFA
  • Sophos MDM
  • Sophos Spam Filter
  • Sophos Endpoint Protection solutions
  • Breach Secure Now Security Training solution
  • Sentinel One security solutions
  • Microsoft 365 solutions
• Participate as a Systems engineering resource as part of a project team, implementing solutions according to defined project timelines.
• Provide written updates and summaries of project tasks completed, issues that arise, and progress of ongoing tasks.
• Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
• Verification of client backups to ensure successful completion, and remediation of any failed client backups.
• Deployment of client systems, as needed within the scope of a project.
• Assist in the installation of data center equipment, as needed.
• Work within service ticketing system to assist in the support of IP Pathways clients, as needed.
• Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous, cooperative, and professional manner.

Requirements

• Associate’s degree in information technology (or related field) OR 2 years of computer/technical support or implementation related experience.
• Minimum of one year of experience working with computer systems in a business and/or client-facing environment.
• Proficient with installation, configuration, and troubleshooting of computer system hardware and software.
• Proficient on Office suites, Windows OS, Multiple Server OS’s, Mac OS, Active Directory, hardware and software troubleshooting
• Familiarity with Windows Server, VMware, Entry Level Networking Systems, Cloud-based technologies.
• Familiarity with standard server administration and networking protocols (DHCP, DNS, Active Directory, Group Policy, etc.).
• Familiarity with using a Service Ticketing system and Remote Support tools. Experience with ConnectWise is a plus.

Qualifications

• Responsible and reliable (includes attendance).
• Initiative to complete tasks efficiently and with an ownership mindset.
• Ability to work as part of a team or independently, as necessitated by specific projects or assigned duties.
• Excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Focus on customer experience and desire to provide excellent service to all customers.
• Strong attention to detail and willingness to double-check your work.
• Strong organizational skills; able to manage priorities and workflow while maintaining high levels of quality.
• Ability to follow detailed technical process-related documentation.

Physical Abilities Required

• Ability to rack servers, switches, and other datacenter equipment, as needed.
• Ability to work on your feet or at a desk for extended periods of time, as needed.

Why IP Pathways?
IP Pathways is an expert provider of hybrid IT solutions for small, medium and enterprise companies by delivering world-class engineering services supported by high-touch customer service. Here are just some of some of the great reasons to work at IP Pathways:

• Competitive benefits: Lucrative healthcare benefits and 401k with company match.
• Work/life balance: IP Pathways believes in enabling families to be families. We
  proudly offer flexible and accommodating work schedules to meet your family’s
  needs and obligations.
• Ongoing training: Looking for a company who will consistently invest in developing
  your skills? IP Pathways will help you continue your educational pursuits and
  provide opportunities to become certified in some of the most sought-after technologies.

Next Steps

If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, please apply online today!

Sponsorship/Relocation

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.