IP Integration
Ellie Gardner currently serves as a Senior Service Desk Analyst at IP Integration since July 2020, having previously held the position of Service Desk Analyst. Prior to this role, Ellie worked at Thames Water as a Customer Service Agent from August 2018 to June 2020. Ellie's career began with various customer service roles, including Guest Service Agent at pentahotel Reading and Nursery Assistant at LITTLE TOTS NURSERY LIMITED. Additionally, Ellie contributed to the Kennylands Gymnastics Club as a Coach/Assistant Coach, ensuring children's health and safety during activities. Early experiences included a brief stint as a Waitress at Hungry Horse Restaurant and work placements as an Assistant Travel Agent at Meadway Travel and at Sainsbury's. Ellie holds a Bachelor's degree in Tourism Management BA (Hons) from Bournemouth University, completed in 2018, and attended Blessed Hugh Faringdon Catholic School from 2012 to 2014.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.