IPKO Telecommunications
Florialb Buza has extensive experience in telecommunications, currently serving as the Head of Business Intelligence at IPKO Telecommunications since October 2007, where responsibilities include managing multiple teams and overseeing projects related to customer billing and fraud. Previous roles at IPKO involved leadership in billing complaints, collection processes, and back office operations, contributing significantly to various initiatives such as converged billing and complaint management. Florialb's career began in data entry and technical support at MASMI and Reuters, respectively, followed by a technical role at Post and Telecommunication of Kosovo. Florialb holds a Bachelor of Computer Science and Engineering degree with a specialization in Networks and Telecommunications from UBT and has completed education at various institutions, including the Academy of Competitive Intelligence and University of Prishtina.
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IPKO Telecommunications
We are IPKO - Kosovo’s leading telecom operator in mobile and fixed services (TV and Internet). We connect more than 1 million Kosovars and businesses with the largest and the fastest mobile, 3G & 4G networks, each month. Our vision is to make Kosovo an internationally connected society of successful, proud and respected individuals, communities and businesses. To date, IPKO remains the largest foreign direct investment in the country with more than 300 million euros invested in its people and state-of-the-art technologies. We are Kosovars preferred telecom, leading in innovation, trust, customer satisfaction and services quality. We are two time winners of FIDES National Award of Philanthropy (2011 & 2013), Best Buy Award for 2015 / 2016 in all service and product categories and SuperBrands Awards. In mobile segment, IPKO is headed towards 40% market share, and has become the market leader in 3G and 4G technologies, with 65% market share. In broadband internet and digital TV segment, IPKO is the dominant player with almost 50% market share.