Florialb Buza

Florialb Buza has extensive experience in telecommunications, currently serving as the Head of Business Intelligence at IPKO Telecommunications since October 2007, where responsibilities include managing multiple teams and overseeing projects related to customer billing and fraud. Previous roles at IPKO involved leadership in billing complaints, collection processes, and back office operations, contributing significantly to various initiatives such as converged billing and complaint management. Florialb's career began in data entry and technical support at MASMI and Reuters, respectively, followed by a technical role at Post and Telecommunication of Kosovo. Florialb holds a Bachelor of Computer Science and Engineering degree with a specialization in Networks and Telecommunications from UBT and has completed education at various institutions, including the Academy of Competitive Intelligence and University of Prishtina.