Lydia Valdez, MPA

Lydia Valdez, MPA has extensive work experience in various roles related to customer success and healthcare management.

From June 2023, they have been working as the Director of Customer Success at Iron Health.

Prior to that, from November 2021 to March 2023, they served as the Senior Director of Customer Success at Carbon Health, where they managed customer performance objectives and led the Customer Success division for subscription enterprise partners. Lydia also played a key role in implementing the award-winning COVID Ready solution for employers.

Lydia joined Carbon Health in August 2020 as the Director of Implementation and Customer Success and transitioned to the role of Senior Director in November 2021. During their time at Carbon Health, they developed scalable frameworks for high-velocity growth and oversaw the end-to-end client journey from sales to upsells and renewals.

Before Carbon Health, Lydia worked at Crossover Health - Bay Area from 2014 to 2020, serving as an Associate Principal. In this role, they managed complex customers in Silicon Valley and was recognized for their exceptional account management skills.

From 2011 to 2014, they served as the Health Center Group Manager for Cisco at Take Care Health Systems. Here, they focused on providing high-quality healthcare solutions for the Cisco client, including managing their primary care facility.

Lydia's work experience also includes a role as Practice Manager at Romie Lane Pediatric Group, Inc. from 2004 to 2011. In this position, they played a vital role in managing the pediatric practice known for its legacy status in Salinas, CA.

Overall, Lydia Valdez, MPA has a strong background in customer success, healthcare management, and account management, making their a valuable asset to any organization.

Lydia Valdez, MPA, holds a Bachelor of Science degree in Organizational Behavior and Leadership from the University of San Francisco. Lydia further pursued their education at the same institution and obtained a Master's in Public Administration (MPA) with a field of study in Health Services Administration. In addition to their academic qualifications, they have obtained certification as a Certified Corporate Wellness Specialist from the Corporate Health & Wellness Association in May 2017.