Karthik Medam

Karthik Medam is a seasoned professional in customer excellence and success, currently serving as Senior Manager-Customer Excellence at Iron Mountain since September 2025. Prior to this role, Karthik held various positions at Sinch, including Deputy General Manager-Customer Success and Deputy General Manager-Customer Support from September 2022 to September 2025. Karthik's experience in client services began at Bytemark, where roles included Client Services Manager and Client Services Specialist from June 2017 to September 2022. Previous experience includes Client Services Manager at IBM from December 2015 to May 2017 and Client Services Associate at AT&T from December 2011 to April 2015. Karthik holds a Bachelor of Engineering in Computer and Information Sciences from Visvesvaraya Technological University, earned between June 2007 and July 2011.