Prashant Patel

Prashant Patel is an experienced professional in operations and service management, currently serving as a Service Assurance Manager at Iron Mountain since May 2024. Prior to this role, Prashant held the position of Operations Manager at Altruist Technologies Pvt. Ltd., overseeing large-scale inbound operations for Airtel India and Airtel Africa from February 2020 to April 2024. Prashant’s career includes significant roles at HGS Interactive, Vodafone Idea Limited, Vodafone, Hutchison Essar Telecom Ltd, and Orange, with a focus on customer service operations, retention strategies, and social media management. Educational credentials include a PGDBM in General Management from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor of Engineering in Electrical Engineering from A.C. Patil College of Engineering.