Anna Caroline Barreto

Anna Caroline Barreto has a diverse work experience. Anna Caroline started their most recent role as a Customer Success Analyst at Isaac in December 2022. Prior to that, from November 2018 to June 2021, they worked as an Analista de Relacionamento at 99. Additionally, they held a position as an Analista Técnico I at Sebrae/RJ from March 2018 to May 2018, where they provided guidance to clients on the legalization and regulation of micro and small businesses. Anna Caroline also answered questions about Sebrae's products and services. Before that, from January 2016 to January 2018, they worked as a Bolsista do Sebrae/CNPq at Conselho Nacional de Desenvolvimento Científico e Tecnológico, where they assisted small businesses with innovation actions and prepared an article and a case study based on their field observations. Finally, from March 2011 to February 2014, they served as a Monitora de Teoria Literária I at CETREINA, where they assisted in research projects related to contemporary Brazilian fiction and the relationship between history, fiction, and autobiography in the works of Bernardo Carvalho and Bruce Chatwin.

Anna Caroline Barreto's education history is as follows:

Anna Caroline obtained a Licentiate degree in Licenciatura em Letras from UERJ, where they studied from 2009 to 2014.

In 2014, they pursued a Pós Graduação Lato Sensu in Leitura e Produção de Texto at Universidade Federal Fluminense, completing the program in 2017.

In 2022, Anna Caroline Barreto obtained a Postgraduate Degree in Transformação Digital Focada na Experiência do Cliente from Anhanguera Educacional.

Additionally, Anna Caroline Barreto has several certifications, including 3 Dias de UX Writing: Conceitos Boas Práticas e Ferramentas and 3 Dias de UX Writing: o Conteúdo no Design de Produto from EBAC - Escola Britânica de Artes Criativas e Tecnologia, Apresentações de Alto Impacto from Escola Conquer, Atendimento e Relacionamento com o Cliente from Sebrae, Aulão UX Writing na Prática from Clube do UX Writing, Branding from Rock Content, Como Fazer a Melhor Desk Research from EBAC - Escola Britânica de Artes Criativas e Tecnologia, Comunicação escrita from Universidade Corporativa Sebrae, Criatividade from Sebrae, Criatividade Constante from Universidade Corporativa Sebrae, Criatividade para Redação Web from ComSchool, Customer Experience (CX) from Escola Conquer, Customer Experience Management from FIAP, Customer Success - Como Conquistar e Manter Cliente from Sebrae, Decodificando o Consumidor from Hi Academy, Design Thinking from LIT Onlearning, Dominando a Essência da Jornada do Consumidor from Hi Academy, Empatia: Como se colocar no lugar do outro, ampliar perspectivas e melhorar relacionamentos from Descola Cursos Inovadores, Escrita Assertiva from Escola Conquer, and Excelência em Atendimento from Universidade Corporativa Sebrae.